To All of Our Patients
Our community has been through a lot over these past few weeks, and all of us are looking forward to returning to our normal routines. While many things have changed, our commitment to your safety and well-being remain the same, and we want to thank you for your patience with us while we work on new ways to navigate our practice in these challenging times.
You are welcome to call our office to begin scheduling appointments for new patient consultations and continuing care.
We would like to inform you of some changes you will see when it is time for your next appointment. We have made these changes to help protect our patients and staff:
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
When you arrive, we ask that you wait in your car and call our front office at (925)476-5379. We will let you know when you may enter in order to prevent crowding in the waiting room.
Please wear a face mask or covering when entering the building. It must cover both your nose and mouth properly. Children under 12 are not required to wear face masks.
Temperatures will be taken when you arrive at the office.
We have hand sanitizer that we will ask you to use when you enter the office.
You will see that our waiting room will no longer offer magazines since they are difficult to clean and disinfect.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We will be offering several virtual appointment and virtual care options. We are using technology to the best of our ability to minimize the number of appointments you need at the office. We are excited to leverage Telemedicine, Skype, and phone appointments to our patients. You can book virtual sessions by calling (925)476-5379. Our front desk hours may vary at this time, but we will be checking voicemail and following up daily.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you and every patient safe in our practice. To make an appointment, please call our office at (925)476-5379.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
The Team at Holistic Health Center of Walnut Creek
What symptoms should I watch out for?
In light of the recent COVID-19 outbreak, we kindly request that if you are experiencing mild cold or flu-like symptoms such as fatigue, runny nose, and cough, to remain home and refrain from visiting our offices as a precaution to prevent further transmission to others. Our recommendation for treatment is to stay at home as much as possible, monitor temperature, get plenty of rest and stay hydrated. Acetaminophen can help to alleviate symptoms.
If you are experiencing more severe flu-like symptoms such as high fever (>101 degrees) in addition to symptoms of respiratory illness (cough, shortness of breath) and have been in contact with a person known to have COVID-19, or have recently traveled to an area with ongoing spread, please contact us to schedule a Telemedicine appointment with Dr Lopresti to assess your condition.
Unfortunately, COVID-19 testing is not currently available in an outpatient setting. Therefore, our office is not equipped at this time to address this potentially serious condition and visiting our office would only hinder in making a rapid diagnosis for you.
Our goal is always to keep our entire community healthy and informed. To protect yourself and others, please continue to use best hygienic practices such as regular and thorough hand-washing, cover your face when you cough or sneeze, and obey state and federal orders to Stay Home to prevent the spread of the virus.
As the information and updates are constantly changing, we promise to keep you up to date if these protocols do change. Please visit the CDC website for the most up-to-date information on COVID-19.
CDC's Coronavirus Symptom Checker
Use the CDC's Coronavirus Self-Checker to help you make decisions and seek appropriate care.
How do I know when I should seek care?
1. If you feel sick, stay home. It’s the best way to avoid spreading illness.
2. If you have flu-like symptoms such as a fever, cough, or sore throat:
Mild symptoms, stay home: Please stay home, isolate from others in your house as much as possible, and follow prevention measures such as washing your hands and disinfecting surfaces.
Worsening symptoms, call first: If you begin to feel worse, please call to schedule a Telemedicine appointment to assess your symptoms. After hours or on weekends, please call one of the Urgent Care Centers listed below.
Screening: At this time, Holistic Health Center of Walnut Creek and many primary care doctors are not taking walk-ins. This allows us to properly screen you over the phone so that we can guide you to the appropriate care.
Phone Visits: To help reduce the risk of exposing you and others to viruses, including COVID-19, we are doing most visits via Telemedicine or phone. This means that you will have a scheduled appointment over the phone instead of in your doctor’s office. When you call us with symptoms, we’ll let you know if the most appropriate visit for you is a phone visit.
Severe symptoms, call 911: If you are in need of emergency care, please call 911. Please know that patients going to the Emergency Room will only be tested for COVID-19 if they meet high-risk criteria. This will ensure that those who most need evaluation and testing can receive it in a timely manner.
Where should I go for testing or emergency care?
If you suspect that you have COVID-19, please set up a Telemedicine appointment with Dr Lopresti to discuss your symptoms and determine whether you fit the CDC requirements for testing and to get a referral, if necessary. If you require assistance after hours, please reach out to your nearest urgent care or emergency room directly.